Waitlist Management
Optimize scheduling and reduce no shows with smart waitlist management. Automatically fill cancellations and prioritize urgent appointments efficiently.
Improving Patient Access Systems with Primrose
Medical Priority Scoring
At Primrose, the waitlist management system prioritizes patients based on the urgency of their medical needs. It evaluates diagnosis codes, treatment schedules, and physician input to understand the clinical context. Patients with higher risk or time-sensitive conditions are placed at the top of the waitlist, so available appointment slots go to those who need them most.
Intelligent Scheduling Logic
Primrose matches waitlist patients to open slots by considering their preferred times, requested providers, and appointment types. It ensures that cancellations are filled by patients who are actually available to attend, avoiding last-minute gaps. The system also manages scheduling buffers based on appointment type, helping maintain a balanced and realistic calendar.
Multi-Channel Communication
Primrose uses multiple communication methods to reach waitlisted patients. Instant text messages provide appointment details and a link to confirm. Email notifications include all necessary information and can be added directly to a patient’s calendar. For those who prefer phone contact, automated voice calls deliver the same updates, giving every patient a convenient way to respond.
Performance Analytics
Primrose tracks how many canceled appointments are successfully filled from the waitlist to help measure efficiency. It also monitors the revenue recovered by filling these slots. Additionally, the system analyzes patient response patterns and preferences to improve future waitlist management and outreach efforts.
Fill Cancellations, Fast
Don’t let cancellations disrupt your practice. Implement our waitlist management system today to maximize provider utilization, reduce revenue loss, and improve patient access to care.
How it works?
1
Cancellation Detected
System instantly identifies when appointments are cancelled
2
Smart Ranking
AI ranks waitlist patients by urgency, preferences, and availability
3
Automated Outreach
Best-match patients receive instant notifications
4
Slot Filled
Patient confirms and appointment is automatically scheduled