AI-Powered Virtual Front Desk Assistant
Improve response times and free up staff by automating routine front desk tasks. Our AI-powered virtual assistant handle patient queries, scheduling, and follow-ups.
Clinical Support Tools by Primrose
Virtual Receptionist
Primrose’s call routing system directs incoming calls to the right staff members based on call type, urgency, and availability. Our virtual receptionist knows your practice workflow and gets every call to the right person quickly. Features include call screening, priority routing for urgent medical situations, voicemail management, and detailed call logs for follow-up tracking.
Smart Fax Management
Primrose’s fax processing system receives, analyzes, and summarizes incoming faxes while creating tasks for staff and physicians. Our system sorts fax content, pulls out key information, and assigns tasks based on urgency and content type. Lab results get flagged for physician review, referrals are processed for scheduling, and administrative documents go to the right staff members with clear action items.
Waitlist Management
Primrose’s waitlist management system identifies cancellations and fills empty appointment slots with patients from your waitlist. Our system ranks patients based on medical urgency, appointment preferences, and scheduling availability while providing automated outreach to contact waitlist patients when slots become available, maximizing provider utilization and reducing revenue loss from last-minute cancellations.
The Virtual Front Desk Assistant has transformed how we handle patient communications. We've reduced our front desk staff from 4 to 2 full-time employees while improving patient satisfaction scores by 40%.
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Implementation Process
Step 1
Discovery & Planning (Week 1-2)
- Assess current workflows and pain points
- Define integration requirements and scope
- Create customized configuration plan
- Establish success metrics and KPIs
Step 2
Setup & Integration (Week 3-4)
- Configure Primrose AI assistant for your practice needs
- Integrate with existing EHR/EMR systems
- Set up communication channels and workflows
- Conduct initial testing and validation
Step 3
Training & Launch (Week 5-6)
- Train staff on new processes and oversight
- Conduct pilot testing with select patients
- Fine-tune AI responses and workflows
- Full system launch and monitoring
Ready to launch without staffing delays?
Join hundreds of successful healthcare practices that launched immediately with professional virtual front desk support instead of waiting months for traditional hiring.