Your Questions About Medical Billing, Answered
Answers to the most frequently asked questions.
Charges
Yes, we will pull information from your EMR into our practice management platform. All financial information will be on our platform
Transition
We understand transitioning billing can be cumbersome and risk prone. We have a well-established onboarding process to onboard new clients. Our implementation team will go over the transition plan during the kick-off meeting and track each activity through to completion.
Software
Providers can input hospital rounding charges. They can also see their own collection and production numbers. They can look up charges and payment history for any particular patient.
Remits
With the Basic plan, the EOBs will come to you and you will need to scan them to us. With the Advanced plan, we update the payor address so all remits come to our mailbox. This makes the remit process smoother, cash flow faster, and avoids having to take the checks to the bank.
Prior Authorization
We require one full week of lead time to ensure that we can complete the prior authorization process. If the appointment was created with less than one week’s lead time, then your staff will need to get that prior authorization themselves.
Payments
Our practice management software will show patient details including balance
Coding
Our coding specialists will code any procedures and surgeries for you. They will also work with our billing team and review any denials.
Bank Reconciliations
Depends on the plan you select. We do bank reconciliations only under the Advanced Plan.
Patient Statements
We send 2 or 3 statements to patients based on your chosen plan.
Turn around time
We aim to file within 48 hours of receiving the charge. However, it can vary depending on how soon we get all information required to file the claim.
Reviews
Yes, we will automatically request reviews from your patients after their appointment
Primrose is here to help you all the way
Enable the success of your practice. From day one, we make it easy to get up and running with Primrose. Once onboarded, our support team is ready to make sure that your success continues with our specialized services.